Contact RideApack Support
Need assistance? Our support team is here to help. Whether you have a question about your account, a delivery, your wallet, or a technical issue — we're committed to helping you as quickly as possible.
Before You Contact Us
You may find your answer faster in the Help Center.
Before reaching out, we recommend checking the Help Center. Our detailed guides often answer questions faster than waiting for a support response.
Popular Help Center guides:
Support Channels
Choose the channel that best matches your needs.
In-App Support
Get help directly from the RideApack app for active deliveries, account questions, and technical problems.
Email Support
Contact us by email for general enquiries and non-urgent issues.
Help Center
Browse detailed articles and FAQs to find answers instantly.
Business Enquiries
Partnerships, enterprise solutions, media, and other business topics.
Delivery Support
If you're having a problem with a delivery, include as much information as possible.
Helpful to include:
- Delivery ID
- Pickup location
- Delivery destination
- Date and time of the issue
- Description of the problem
- Photos (if available)
Common issues:
Driver Support
Drivers can contact support for assistance with:
Wallet & Payments
Need help with your RideApack Wallet? Support is available for:
Technical Support
If you're experiencing problems with the app, include details to help our team investigate quickly.
Details to include:
- Device model
- Operating system
- App version
- Screenshots (if possible)
- Description of the issue
Common technical topics:
- Login issues
- App crashes
- GPS problems
- Notifications
- Performance issues
Safety Issues
Report safety concerns immediately.
If you need to report a safety concern, contact RideApack as soon as possible. All safety reports are reviewed with priority.
Business Enquiries
For organizations interested in working with RideApack, contact our business team.
What to Include in Your Support Request
More detail helps us resolve your issue faster.
- Your registered phone number or email.
- Delivery ID (if applicable).
- Date and time of the issue.
- Description of what happened.
- Photos or screenshots (if available).
- Any relevant supporting information.
Support Response Expectations
General Questions
Responded to as soon as reasonably possible.
Delivery Issues
Prioritized based on urgency and active status.
Safety Reports
Reviewed with the highest priority.
Technical Issues
Investigated by the appropriate support team.
Response times are not guaranteed and may vary depending on issue type, volume, and regional factors.
Frequently Asked Questions
How do I contact RideApack Support?
The fastest way is through In-App Support in the RideApack app. You can also email us for non-urgent matters or use the Help Center for self-service answers.
Read MoreWhen should I use in-app support?
Use in-app support when you have an active delivery issue, account question, or technical problem that needs prompt attention.
Read MoreHow do I report a delivery issue?
Go to your delivery history in the app, select the relevant delivery, and tap Report Issue. Include as much detail as possible.
Read MoreHow do I report a safety concern?
Report safety concerns immediately through In-App Support or by contacting us directly. Safety reports are reviewed with priority.
Read MoreWhat information should I include in my support request?
Include your registered contact, the Delivery ID if relevant, the date and time, a description of the issue, and any photos or screenshots.
Read MoreHow do I contact driver support?
Drivers can reach support through In-App Support in Driver Mode, or by email. Select the category that matches your issue.
Read MoreHow do I report a technical problem?
Contact support through the app and include your device model, operating system, app version, screenshots, and a description of the problem.
Read MoreCan I contact RideApack about business partnerships?
Yes. Use our Business Contact channel for partnership, corporate, media, and investment enquiries.
Read MoreWhere can I find answers before contacting support?
Browse the RideApack Help Center for detailed guides on getting started, deliveries, wallet, safety, and more.
Read More
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