Check your internet connection
A stable connection is required to log in.
Account & App
Account & App
Manage your RideApack account, update your profile, control app settings, and resolve common account-related issues. Whether you're a customer or a driver, this guide will help you make the most of your RideApack account.
6–8 min readLast Updated: Recently95% found this helpful
Creating an Account
Getting started with RideApack is quick and simple.
- 1
Download the RideApack app
Available on the App Store and Google Play.
- 2
Sign up with your mobile number or email
Choose your preferred registration method.
- 3
Verify your contact information
Enter the verification code sent to your phone or email.
- 4
Complete your profile
Add your name, photo, and preferences.
- 5
Start using RideApack
Book deliveries as a customer or apply to become a driver.
Logging In
Users can securely access their RideApack account using their registered credentials.
If you can't log in, check the following:
Verify your phone number or email
Make sure you're using the correct registered account.
Check your password
Passwords are case-sensitive. Try again carefully.
Request a password reset
Tap Forgot Password on the login screen.
Managing Your Profile
Keep your information up to date for a smoother experience.
All users can update:
- Full name
- Profile photo
- Phone number
- Email address
- Delivery preferences
- Language settings
Drivers can also update:
- Vehicle information
- Driver documents (when required)
- Availability
Expired documents may pause your ability to accept delivery requests.
Switching Between Customer & Driver Mode
If you're approved as a driver, you can switch between customer and driver mode directly within the app.
Customer Mode
- Book deliveries.
- Track packages.
- View delivery history.
Driver Mode
- Go online.
- Accept delivery requests.
- Manage your wallet.
- Track completed deliveries.
Notifications
Stay informed throughout every delivery.
RideApack keeps you informed throughout the delivery process. You can manage notification preferences in app settings.
Booking confirmations
Driver assignment
Pickup updates
Delivery progress
Delivery completion
Wallet reminders (drivers)
Account updates
Promotional (optional)
Location Permissions
Location access helps RideApack deliver a better experience. Users can control location permissions through their device settings.
Find nearby drivers for faster pickup.
Improve delivery address accuracy.
Provide navigation assistance for drivers.
Enable real-time package tracking where available.
For the best experience, set location permission to 'Always' or 'While Using the App' in your device settings.
Password & Account Security
Protect your RideApack account by following these security best practices.
- Use a strong, unique password.
- Never share your login credentials.
- Keep your contact information updated.
- Log out from shared devices.
- Be cautious of phishing attempts.
Updating Contact Information
Keeping your contact information current helps protect your account and ensures smooth communication.
Phone number
Email address
Emergency contact (if supported)
Some contact information changes may require verification before they take effect.
Deleting Your Account
If you no longer wish to use RideApack, you can request account deletion through app settings.
Before deleting your account:
- Complete any active deliveries.
- Resolve outstanding wallet issues (drivers).
- Download any records you wish to keep.
Certain information may be retained where required by law or to meet legal obligations. Account deletion is typically permanent.
App Troubleshooting
Common issues and suggested solutions.
App won't open
- 1Restart your device.
- 2Update the app to the latest version.
- 3Check for pending system updates.
Can't receive notifications
- 1Enable notification permissions in device settings.
- 2Check Do Not Disturb settings.
- 3Update the app.
GPS isn't working
- 1Enable location services on your device.
- 2Check app location permissions.
- 3Ensure a stable internet connection.
App is running slowly
- 1Close background apps.
- 2Restart the RideApack app.
- 3Install the latest version.
Keep Your App Updated
Always install the latest version for the best performance.
Enable Notifications
Stay informed about deliveries and account activity.
Keep Profile Complete
Accurate information helps ensure smooth deliveries.
Check Your Internet
A stable connection ensures reliable app performance.
Frequently Asked Questions
How do I create a RideApack account?
Download the app, sign up with your phone number or email, verify your contact info, and complete your profile.
Read MoreCan I use the same account as both a customer and driver?
Yes. You can use a single RideApack account to switch between customer and driver mode once you're approved as a driver.
Read MoreHow do I update my phone number?
Go to Profile in the app, tap Edit, and update your phone number. Verification may be required.
Read MoreHow do I change my email address?
Go to Profile settings in the app. Tap Edit and update your email. Verification may be required before changes take effect.
Read MoreI forgot my password. What should I do?
Tap Forgot Password on the login screen. Enter your registered email or phone number to receive a reset link or code.
Read MoreWhy am I not receiving notifications?
Check that notification permissions are enabled in your device settings. Ensure Do Not Disturb mode is off and the app is updated.
Read MoreWhy isn't my location updating?
Enable location services in your device settings and ensure the RideApack app has location permission set to 'Always' or 'While Using'.
Read MoreHow do I delete my account?
Go to Account Settings in the app and select Delete Account. Complete any active deliveries and resolve wallet issues before deleting.
Read MoreCan I recover a deleted account?
Account deletion is typically permanent. Contact support as soon as possible if you deleted your account by mistake.
Read More
Join thousands of smart
travelers and senders.
Be part of a community that delivers more, earns more, and
does good together.