Privacy Policy

Last Updated: October 24, 2024

RideApack ("we", "our", "us") values your privacy. This Privacy Policy explains how we collect,use, and protect your information when you use our platform.

1. Information We Collect

Personal Information

  • Full name
  • Phone number
  • Email address
  • Profile photo

Identity & Verification

  • Government ID (if required)
  • Payment account details

Usage Data

  • App activity (searches, bookings)
  • Device information (model, OS)
  • IP address

Location Data

  • Pickup & drop locations
  • Real-time location (for tracking)

2. How We Use Your Information

We use your data to:

  • Match senders with travelers
  • Provide real-time tracking
  • Improve app performance
  • Enable bookings and deliveries
  • Process payments securely
  • Prevent fraud & ensure safety

3. Sharing of Information

We only share data when necessary:

  • With travelers/senders (including limited contact details such as mobile number only when required for delivery coordination)
  • With payment providers (to process transactions)
  • With legal authorities (if required by law)

We do not sell your personal data.

4. Location & Tracking

RideApack uses location data to:

Show nearby matches

Enable live tracking of packages

You can disable location services, but some featuresmay not work properly.

5. Data Security

We protect your data using:

Encrypted communication (HTTPS)

Secure servers and storage

Access control systems

6. Your Rights

Access your data

Update data

Delete data

Withdraw consent

7. Data Retention

We retain your data:

  • As long as your account is active
  • Or as required by law and safety policies

8. Third-Party Services

We may use trusted third-party services for:

PaymentsAnalyticsAuthentication

These services follow their own privacy policies.

9. Children's Privacy

RideApack is not intended for users under 18. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected with a revised "Last Updated" date.

11. Mobile Number & Messaging Privacy

We collect mobile phone numbers when users create an account or use RideApack services.

We use mobile numbers to:

  • Send OTPs (One-Time Passwords) for verification
  • Provide booking and delivery updates
  • Enable communication between senders and travelers
  • Send important service-related notifications

Consent & Opt-In:

By providing your mobile number, you consent to receive transactional and service-related messages from RideApack. Message frequency may vary. Standard messaging and data rates may apply.

No Third-Party Marketing Sharing:

We do not sell, rent, or share your mobile number with third parties for marketing or promotional purposes.

Data Sharing (Service Use Only):

Your mobile number may be shared with other users (such as travelers or senders) only when necessary to complete a delivery or booking.

Data Storage & Security:

Mobile numbers are securely stored on protected servers and are accessible only to authorized personnel. We use encryption and security controls to prevent unauthorized access.

Opt-Out:

You may opt out of non-essential messages at any time by contacting support or using available app settings. However, you may still receive important transactional messages related to your account or bookings.

Contact

For support or questions:

info.rideapack@gmail.com