Frequently Asked
Questions
Everything you need to know about RideApack — from sending packages to becoming a driver.
General
4 questions
What is RideApack?
RideApack is an on-demand parcel delivery platform that connects customers with nearby verified drivers for fast, secure, and reliable package deliveries.
How does RideApack work?
Enter your pickup and delivery locations, add your package details, receive an instant price estimate, confirm your booking, and a nearby driver will pick up and deliver your package. You can track your delivery in real time from pickup to drop-off.
Where is RideApack available?
RideApack operates in supported cities and continues expanding into new locations. Check the app to see if RideApack is available in your area.
Is RideApack available 24/7?
Yes. You can request a delivery at any time. Driver availability depends on the number of drivers online in your area.
Sending Packages
7 questions
What can I send?
You can send a wide range of everyday items that fit safely in the selected vehicle, including:
- Documents
- Clothing
- Electronics
- Gifts
- Groceries
- Business parcels
- Luggage
- Small furniture
What items are prohibited?
For safety and legal compliance, the following items are not allowed:
- Illegal drugs or narcotics
- Firearms, ammunition, or weapons
- Explosives or fireworks
- Hazardous chemicals
- Toxic or radioactive materials
- Live animals
- Cash or negotiable instruments
- Counterfeit or stolen goods
Do I need to package my parcel?
Yes. All packages must be securely packed before pickup to help protect them during transport.
How is the delivery price calculated?
Delivery prices are calculated based on:
- Pickup and delivery distance
- Package dimensions
- Package weight
- Vehicle type required
- Current demand
- Toll charges (where applicable)
Can I track my package?
Yes. Every delivery includes real-time GPS tracking so you can follow your package from pickup to delivery.
Can I schedule a delivery?
Currently, RideApack supports real-time, on-demand deliveries only. Scheduled deliveries are not available at this time.
What happens if the recipient isn't available?
The driver will attempt to contact the recipient. If delivery cannot be completed, RideApack Support will assist in determining the next steps.
Drivers
5 questions
How do I become a RideApack driver?
Download the RideApack app, switch to Driver Mode, complete your profile, upload the required documents, complete verification, and start accepting delivery requests.
What documents are required?
Depending on your country, you may be required to provide:
- Driver's License
- Vehicle Registration
- Vehicle Insurance
- Profile Photo
How do drivers get paid?
Drivers receive their earnings through the RideApack app after successfully completing a delivery. Available payout methods depend on your country.
Can I work whenever I want?
Yes. You choose when to go online and accept delivery requests. There are no fixed working hours.
Can I accept multiple deliveries at the same time?
No. RideApack currently allows one active delivery per driver at a time to ensure fast, secure, and reliable service.
Safety
4 questions
Are drivers verified?
Yes. Every RideApack driver completes an identity and document verification process before accepting delivery requests.
Is my package insured?
Insurance availability depends on your location and the delivery option selected. Any applicable coverage will be displayed before you confirm your booking.
What happens if my package is lost or damaged?
If your package is lost or damaged during delivery, report the issue through the RideApack app. Our support team will investigate and assist you according to our policies.
Can I contact my driver?
Yes. Once your booking is confirmed, you can communicate with your driver directly through the RideApack app.
Payments
3 questions
Which payment methods are accepted?
RideApack accepts major credit cards, debit cards, digital wallets, and other payment methods available in your region.
Can I cancel a delivery?
Yes. You can cancel a delivery before it has been completed. RideApack currently does not charge cancellation fees.
Do I receive an invoice?
Yes. A digital receipt is automatically generated after every completed delivery.
Support
2 questions
How can I contact RideApack support?
You can contact our support team through:
- In-app Support
- Help Center
What should I do if I have an issue with my delivery?
Report the issue through the RideApack app as soon as possible. Our support team will review the case and work to resolve it promptly.
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