Senders
- Provide accurate package details (weight, size, contents)
- Ensure the package is safe and legal
- Pack items securely
Terms & Conditions
Last Updated: October 24, 2024
Welcome to RideApack. By using our platform, you agree to the following Terms & Conditions.Please read them carefully.
1. Overview
RideApack is a platform that connects:
- Senders who want to deliver packages
- Travelers who are already traveling and can carry packages
We do not operate as a courier or transport company. We only facilitate connections between users.
2. User Eligibility
You must be at least 18 years old
You must provide accurate and complete information
You are responsible for maintaining your account security
3. User Roles
Travelers
- Carry packages responsibly during your journey
- Deliver within the agreed timeframe
- Maintain communication with the sender
4. Prohibited Items
Users must NOT send or carry:
Illegal substances or drugs
Weapons or explosives
Hazardous or flammable materials
Perishable or restricted goods (unless explicitly allowed)
RideApack reserves the right to block accounts violating these rules.
5. Matching & Bookings
RideApack matches users based on routes, timing, and availability
Bookings are confirmed only after mutual acceptance and payment
Users must honor confirmed bookings
6. Payments
Payments are processed through secure third-party providers
RideApack may charge a service fee
Travelers receive payouts after successful delivery
7. Cancellations
Users can cancel before confirmation without penalty
Late cancellations may incur fees or penalties
Repeated cancellations may lead to account restrictions
8. Delivery Responsibility
Travelers are responsible for handling the package during transit
Senders must ensure accurate details and proper packaging
RideApack is not liable for:
- Delays caused by traffic, weather, or unforeseen events
- Loss or damage due to improper packaging
- Disputes between users
9. Trust & Safety
Users may be required to complete identity verification
Ratings and reviews help maintain trust
RideApack may suspend accounts for unsafe behavior
10. Limitation of Liability
RideApack acts only as a technology platform.
We are not responsible for:
- Actions of users
- Package contents
- Delivery outcomes
USE THE PLATFORM AT YOUR OWN RISK.
11. Account Suspension
We reserve the right to:
- Suspend or terminate accounts
- Remove content
- Block users violating policies
12. Privacy
Your data is handled according to our Privacy Policy available at: https://rideapack.com/privacy-policy
13. Changes to Terms
We may update these Terms from time to time. Continued use of the platform means you accept the updated terms.
14. Messaging Terms & SMS Program
Program Name: RideApack Notifications & Alerts
By providing your mobile number and using RideApack, you agree to receive SMS and/or WhatsApp messages related to your account and services.
Program Description:
RideApack may send messages including:
- Account verification (OTP codes)
- Booking confirmations and updates
- Delivery tracking notifications
- Important service alerts
Message Frequency:
Message frequency may vary depending on your activity (e.g., bookings, deliveries, account actions).
Message & Data Rates:
Message and data rates may apply depending on your mobile carrier plan.
Customer Support:
For help, contact us at:
- Email: support@rideapack.com
- Or through the app support section
Opt-Out Instructions:
You can cancel SMS notifications at any time by replying STOP to any message. For assistance, reply HELP.
After you send STOP, you will receive a confirmation message and will no longer receive SMS messages (except essential transactional messages if required).
Privacy Policy:
Your information is handled in accordance with our Privacy Policy: https://rideapack.com/privacy-policy
Carrier Disclaimer:
Carriers are not liable for any delayed or undelivered messages.
Contact
For support or questions: