Wallet Recharge
Today
+₹200Successful
Wallet & Payments
Wallet & Payments
Learn how payments work on RideApack, how the Driver Wallet is used, how platform service charges are deducted, and what to expect when completing deliveries.
6–8 min readLast Updated: Recently98% found this helpful
Important: How Payments Work on RideApack
RideApack does not collect, hold, or process the payment for any delivery. Customers pay drivers directly using any agreed method. RideApack only deducts a small platform service charge from the driver's wallet after a successful delivery.
How Payments Work
A simple 5-step overview of the full payment flow.
RideApack connects customers and drivers but does not process the delivery payment itself. Here is how the full payment flow works on the platform.
Customer Creates Delivery Request
A customer posts a delivery request through the RideApack app.
Driver Accepts Delivery
A verified driver accepts the request and heads to pickup.
Customer Pays Driver Directly
The customer pays the driver using any mutually agreed method.
Delivery Completed
The driver delivers the package and both parties confirm completion.
Platform Service Charge Deducted
RideApack deducts the applicable service charge from the driver's wallet.
RideApack's only financial interaction with drivers is the platform service charge deducted from the driver's wallet after a successful delivery.
Customer Payments
Customers and drivers are free to choose any mutually agreed payment method. RideApack does not recommend one payment method over another and does not process or store these transactions.
CashUPIBank TransferDigital WalletsOther Local Methods
RideApack is not responsible for managing, guaranteeing, or settling delivery payments between customers and drivers.
What is the RideApack Wallet?
The RideApack Wallet is a prepaid balance maintained by drivers, used exclusively to pay RideApack's platform service charges.
The wallet is used for:
- Paying RideApack platform service charges.
The wallet is not:
- A bank account.
- A customer payment wallet.
- A place where delivery earnings are stored.
Recharging Your Wallet
Add funds anytime in 6 simple steps.
- 1
Open the Wallet section
Navigate to Wallet in the RideApack app.
- 2
Select Add Money
Tap Add Money to begin a recharge.
- 3
Enter the recharge amount
Choose or type the amount you want to add.
- 4
Choose a payment method
Select from available payment options in the app.
- 5
Complete the recharge
Confirm and complete your payment.
- 6
Balance updated immediately
Your wallet balance reflects the recharge subject to successful processing.
Platform Service Charges
RideApack charges a small platform service fee for every successfully completed delivery.
The service charge is displayed before the driver accepts a delivery.
The fee is deducted only after successful delivery confirmation.
No service charge is deducted for cancelled deliveries, subject to RideApack's cancellation policy.
Drivers can view all deductions in their Wallet history.
Wallet Balance
₹500
Service Charge
₹50
Updated Balance
₹450
Wallet Balance
Drivers should maintain a sufficient wallet balance to continue accepting delivery requests.
If balance is too low:
- New delivery requests may not be available.
- The app will notify the driver.
- Drivers can recharge at any time.
Transaction History
View all wallet activity in one place.
Drivers can review all wallet activity including recharges, deductions, refunds, and failed attempts.
Service Charge — Delivery #1042
Today
-₹50Deducted
Service Charge — Delivery #1039
Yesterday
-₹50Deducted
Wallet Recharge
Yesterday
+₹100Successful
Refund Processed
3 days ago
+₹50Refunded
Refunds
If a wallet recharge fails after payment or an eligible refund is approved under RideApack's policies, the amount will be processed according to the original payment method and applicable timelines.
Refund eligibility depends on the specific situation and the RideApack Refund Policy. Processing times may vary by payment method and region.
Failed Wallet Recharges
Sometimes a wallet recharge may not complete successfully. Here's what to do.
Common reasons:
- Poor internet connection
- Payment declined by the bank
- Insufficient account balance
- Payment gateway interruption
- Incorrect payment details
Suggested actions:
- 1Wait a few minutes and check your wallet balance.
- 2Verify the issue with your payment provider.
- 3Avoid making duplicate payments.
- 4Contact RideApack Support if the issue persists.
Best Practices
Keep Your Wallet Funded
Maintain enough balance to avoid interruptions when accepting requests.
Review Charges
Check wallet activity regularly to monitor deductions.
Recharge Early
Don't wait until your balance reaches zero before recharging.
Monitor Notifications
Pay attention to low-balance alerts in the app.
Frequently Asked Questions
How do customers pay drivers?
Customers pay drivers directly using any mutually agreed method — cash, UPI, bank transfer, or digital wallet. RideApack does not handle this payment.
Read MoreDoes RideApack process delivery payments?
No. RideApack does not collect, hold, or process the payment for the delivery itself. Payment is made directly between the customer and driver.
Read MoreWhat is the Driver Wallet?
The Driver Wallet is a prepaid balance used exclusively to pay RideApack's platform service charges after successful deliveries.
Read MoreWhy do I need a wallet?
The wallet ensures drivers have a balance to cover platform service charges, which RideApack deducts after each successful delivery.
Read MoreHow do I recharge my wallet?
Open the Wallet section in the app, tap Add Money, enter the amount, choose a payment method, and complete the recharge.
Read MoreWhen is the platform service charge deducted?
The service charge is deducted from the driver's wallet only after the delivery is successfully confirmed by both parties.
Read MoreHow much is the service charge?
The applicable service charge for each delivery is shown to the driver before they accept the request. Amounts may vary.
Read MoreWhat happens if my wallet balance is low?
You won't be able to accept new delivery requests until you recharge. The app will notify you when your balance is running low.
Read MoreCan I withdraw money from my wallet?
The RideApack Wallet is a prepaid service charge balance and is not a withdrawal account. Check RideApack's Wallet Policy for current options.
Read MoreWhat should I do if my wallet recharge fails?
Wait a few minutes, check your wallet balance, verify with your payment provider, and avoid duplicate payments. Contact Support if the issue persists.
Read MoreWhere can I view my transaction history?
Go to the Wallet section in the app to view all recharges, deductions, refunds, and balance updates.
Read MoreCan I get a refund for my wallet balance?
Refund eligibility depends on the specific situation and RideApack's Refund Policy. Contact support for refund-related inquiries.
Read MoreWho can I contact for wallet support?
Our support team can help with wallet charges, refunds, and failed recharges. Visit the Contact Support page or use the in-app help center.
Read MoreWas this article helpful?
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