rideApack Shipper Agreement · Version 1.0 — [____], 2026
This Agreement is between you and rideApack, Inc., a Delaware corporation. By checking the box at registration and tapping “I Agree,” you enter into a binding contract on these terms, including Schedule A (Transport Terms).Please read it carefully.
Please Read Before You Agree
This Agreement is between you and rideApack, Inc., a Delaware corporation. Three things matter most:
- rideApack covers up to $100 of shipment value, free, on every Shipment — paid without requiring you to prove anyone was at fault (Section 8).
- Above $100, you are responsible for your own insurance — starting with the homeowners or renters policy you may already have. A driver's liability is capped, and rideApack neither sells nor arranges coverage (Sections 8 and 9).
- rideApack is not the carrier. Your transport contract is with the driver, on the terms of Schedule A.
- Section 14 contains a binding arbitration agreement and class action waiver. You may opt out of it within 30 days.
1. Acceptance and Formation
1.1 By checking the box presented at registration and tapping "I Agree," you enter into a binding contract with rideApack, Inc. ("rideApack," "we," "us").
1.2 Electronic records. You consent to transact electronically under the federal E-SIGN Act (15 U.S.C. § 7001 et seq.) and applicable state UETA. Your electronic assent has the same legal effect as a handwritten signature, and our records of it are admissible evidence of this Agreement.
1.3 Capacity. You represent that you are at least 18 years old and have full legal capacity. If you accept on behalf of an entity, you represent that you have authority to bind it.
1.4 What is included. This Agreement consists of these terms, Schedule A (Transport Terms), and the policies incorporated in Section 16.
2. What rideApack Is
2.1 A technology platform. rideApack operates a platform that enables you to post items for transport and independent Drivers to bid on, accept, and perform that transport.
2.2 Not a carrier. rideApack does not transport property, does not own or operate delivery vehicles, does not employ Drivers, and does not take possession or control of any item. rideApack is not a motor carrier, common carrier, contract carrier, freight forwarder, warehouseman, bailee, or moving company. [LEGAL DECISION PENDING: FMCSA property broker registration.]
2.3 Your transport contract is with the Driver. When a bid is accepted, a direct transportation contract forms between you and that Driver on the terms of Schedule A. rideApack is not a party to it. rideApack's only payment obligation to you is rideApack Coverage under Section 8.
2.4 No endorsement. Verification, background screening, ratings, or badges do not constitute a representation, warranty, or guarantee by rideApack about any Driver's identity, honesty, reliability, competence, or insurance status. Screening is a point-in-time check with inherent limitations.
2.5 You choose the Driver. rideApack does not select the Driver for you, and does not direct the route, vehicle, or manner of performance beyond the specifications you set and legal-compliance minimums.
3. Your Account
3.1 You must provide accurate, current information and keep it updated. Accounts are personal and non-transferable. You are responsible for all activity under your account.
3.2 rideApack may refuse registration and may suspend or terminate any account under Section 15.
3.3 Geographic scope. The Platform is offered in the United States only, excluding [New York; and, pending review, Massachusetts and New Jersey], and excluding any jurisdiction rideApack has not enabled.
4. Posting a Shipment
4.1 Accurate description. You must accurately describe every Shipment — contents, dimensions, weight, fragility, Declared Value, special handling, pickup and delivery addresses, access constraints, and required timing.
4.2 Consequences of inaccuracy. Misdescription is a material breach. A Driver may refuse a materially misdescribed Shipment at pickup, and you remain liable for [the applicable cancellation charge]. rideApack disclaims all liability for loss, damage, injury, or penalty caused by inaccurate description, and you indemnify rideApack and the Driver for it.
4.3 Right to inspect. A Driver may request to view contents before accepting custody. Refusal to permit inspection permits refusal of the Shipment without penalty to the Driver.
4.4 Packaging. You are solely responsible for packaging adequate to withstand ordinary transport. Damage attributable to inadequate packaging is your loss.
4.5 Legal right to ship. You represent that you own or are authorized to ship each item, that it is lawfully possessed, and that its transport violates no law, license condition, or third-party right.
5. Prohibited and Restricted Items
5.1 Prohibited Items may never be posted or tendered. The controlling list is Schedule A §3.5 and includes:
5.2 Restricted Items require the additional disclosures the Platform prompts for — including high-value electronics, fragile goods, temperature-sensitive goods, and items above [$___] Declared Value.
5.3 Enforcement. Posting a Prohibited Item is grounds for immediate termination, forfeiture of amounts held, and referral to law enforcement. You indemnify rideApack in full for any resulting claim, fine, penalty, or seizure.
6. Price and Payment
6.1 How your payment is split. Of the Order Total you pay:
| Party | Share |
|---|---|
| Driver | 70% |
| rideApack | 30% — and never more |
The Minimum Order Total is [$25.00]; Shipments below it may not be posted. At [$25.00] the Driver receives [$17.50].
6.2 All-in pricing. The total you will pay — inclusive of the platform fee and any taxes — is displayed before you confirm. Percentages are calculated on the Order Total, never on Declared Value. rideApack charges nothing for the coverage in Section 8.
6.3 Authorization and capture. By accepting a bid you authorize rideApack's processor to hold your payment method for the Order Total and capture on [delivery confirmation]. Additional authorized charges (waiting time, redelivery, cancellation, tolls) may be captured separately.
6.4 Cancellation. Governed by Schedule A §7.
6.5 Failed pickup or delivery. If pickup or delivery fails because of your act or omission — no access, absent recipient, refused inspection, misdescription — you are charged in full and may be charged [a return-leg fee].
6.6 Billing disputes. You agree to raise any billing or service dispute through the claims process in Section 10 before initiating a card chargeback. Nothing here waives, limits, or penalizes your rights under the Fair Credit Billing Act, Regulation Z, or your card network's dispute rules, and rideApack will not deactivate or penalize you for exercising them. rideApack may present its records to the issuer and may suspend an account where a pattern of disputes indicates fraud.
6.7 Set-off. Except as to an amount disputed in good faith through Section 10 or a statutory billing-dispute right, you may not withhold or set off amounts owed.
6.8 Taxes. You are responsible for determining and remitting your own taxes.
7. Risk of Loss and Driver Liability
7.1 Risk of loss. Risk of loss is allocated by Schedule A §5: it passes to the Driver when custody is taken and returns to you on delivery confirmation, subject in all cases to the caps and exclusions in Schedule A §4. Outside that window, risk of loss is yours. rideApack never takes custody of any item.
7.2 Driver liability. A Driver is liable to you for loss or damage caused by the Driver's negligence, capped at the lesser of (a) the Declared Value shown to the Driver at bid acceptance, or (b) the Driver Liability Cap of $100 (Schedule A §4.2).
The cap does not apply in the circumstances listed in Schedule A §4.3 — theft, conversion, willful misconduct, gross negligence, bodily injury or death, and third-party property damage.
7.3 Declared Value is not insurance. It sets a liability ceiling only. It is not underwritten and creates no obligation on rideApack.
7.4 No consequential damages. Neither rideApack nor any Driver is liable to you for lost profits, business interruption, loss of use, replacement-cost premiums, or emotional distress.
8. rideApack Coverage — up to $100, included
8.1 What it is. For every Shipment, at no additional charge, rideApack will reimburse you for physical loss of or damage to the Shipment occurring between pickup and delivery confirmation, up to the lesser of (a) actual loss, (b) Declared Value, and (c) $100.00.
It is paid without requiring you to prove Driver fault and without requiring you to first pursue the Driver. That is its principal value: it pays when nobody is at fault, and it pays when a Driver cannot.
rideApack Coverage is a service commitment included in the platform fee. It is not insurance, is not sold separately, carries no premium, and is not underwritten.
8.2 What it does not cover. Prohibited Items; inadequate packaging; misdescription; inherent vice; consequential damages; loss after delivery confirmation, including theft from an unattended location where you instructed unattended delivery; delay; and Restricted Items you failed to disclose.
8.3 How it fits with Driver liability. rideApack Coverage pays first, up to $100. The Driver's liability under Schedule A §4 applies above that amount, up to the Driver Liability Cap, and only where the Driver was negligent.
Your total recovery = min( actual loss, Declared Value, max($100, Driver Liability Cap) )You recover once for one loss. rideApack does not pursue the Driver for amounts it pays you under this Section.
8.4 Aggregate limit. rideApack Coverage is limited to [$300] per account per rolling twelve months and [3] paid claims in that period. Theft claims require a filed police report.
8.5 Know your exposure. Shown to you before you post:
At risk = Declared Value − max($100, Driver Liability Cap)Your actual shortfall after a loss:
Uncovered = actual loss − min( actual loss, Declared Value, max($100, Driver Liability Cap) )On a valuable Shipment this will usually be most of the value. If that exposure matters to you, check your own homeowners or renters policy or obtain separate coverage before you post the Shipment (Section 9).
9. Coverage Above $100 — Your Own Insurance
9.1 Start with the insurance you already have. Many homeowners and renters policies cover personal property while it is away from home. Before buying anything, check your existing policy or ask your agent whether your belongings are covered in transit and what your deductible is. For many Shipments this is the only step needed.
9.2 Separate coverage. If you need coverage beyond §8 and beyond any policy you already hold, shipping insurance is sold by independent providers. You are responsible for obtaining it.
9.3 What rideApack does not do. rideApack does not sell, solicit, negotiate, arrange, or place insurance of any kind. rideApack:
- (a) receives no commission, referral fee, marketing fee, revenue share, per-click payment, per-lead payment, or other consideration from any insurer, producer, or comparison service in connection with coverage you obtain;
- (b) does not recommend, endorse, rank, or vouch for any insurer, and any providers listed on the Platform are listed alphabetically and without ranking;
- (c) does not offer explanations, opinions, or recommendations about any policy's carrier, coverage, limits, premiums, rates, or deductibles; and
- (d) is not a party to, and has no involvement in, any policy you obtain, any premium you pay, or any claim you make under it.
9.4 No in-app purchase. rideApack does not offer a quote, application, or purchase flow for third-party insurance within the Platform. Any coverage you obtain is bought directly from the provider, on the provider's own terms.
9.5 Subrogation. Any third-party insurer that pays you and takes over your claim stands in your shoes and takes your rights subject to the Driver Liability Cap and the other terms of Schedule A. It cannot recover more from a Driver than you could.
10. Claims
10.1 Notice. To claim rideApack Coverage, to use the claims process, or to be eligible for any goodwill credit, report loss, damage, or non-delivery through the Platform within [4 hours] of scheduled delivery — or, for damage not reasonably discoverable on inspection, within [12 HR] of discovery and no more than [24 HR] after delivery.
Missing these deadlines forfeits only the platform claims process and any goodwill credit. It does not waive, and rideApack has no power to waive, your claim against the Driver, which is governed by Schedule A.
10.2 Evidence. You must supply photographs of packaging and contents, proof of value, and a written statement. Failure to supply requested evidence within [10] days closes the claim.
10.3 Decision. rideApack will decide a complete rideApack Coverage claim within [10 business days] and pay an approved claim within [5 business days] of decision. A denial will state the reason and the provision relied on.
10.4 Role of rideApack. Beyond rideApack Coverage, rideApack facilitates only — collecting evidence and providing delivery records. Facilitation is not an admission of liability and does not make rideApack a party to any claim against a Driver.
10.5 Assignment on goodwill credits. If you accept a discretionary goodwill credit paid by rideApack from its own funds, you assign to rideApack, to the extent of that payment, your rights against the Driver for that Shipment, subject to the aggregate limit in Schedule A §4.8(c). This does not apply to rideApack Coverage under Section 8, on which rideApack takes no assignment.
11. Your Conduct
11.1 You will provide safe, lawful, accessible pickup and delivery locations, and will not require a Driver to enter an unsafe area, violate a traffic or parking law, or perform any service beyond transport (assembly, installation, disposal, hauling above the stated weight).
11.2 Non-circumvention. You will not solicit any Driver introduced through the Platform for off-platform work for [twelve (12)] months, except where such a restraint is void under applicable state law.
11.3 You will not discriminate against any Driver on the basis of any protected characteristic.
11.4 Ratings and reviews must be truthful and based on the actual Shipment.
11.5 Acceptable use. You will not use the Platform unlawfully, misrepresent identity or Shipment contents, scrape or reverse engineer the Platform, manipulate ratings, create false accounts, or interfere with Platform integrity.
12. Business Shippers
If you post in the course of a business, you additionally represent, as statements of fact, that:
- (a) you act through a business entity or as a sole proprietor in the course of that business;
- (b) each Shipment is tendered for a business purpose and not for personal, family, or household use;
- (c) you hold all licenses required for the goods shipped;
- (d) you will not tender goods requiring a licensed motor carrier or licensed household-goods mover; and
- (e) you have authority to bind the entity.
13. Delivery Recipients
Where the recipient is not you, you represent that you have authority to provide that person's name, address, and contact information, to authorize the delivery method and confirmation you selected (including photographic confirmation), and to receive delivery on their behalf or arrange for them to do so. You will inform the recipient of the delivery and the confirmation method, and you indemnify rideApack for any claim brought by a recipient arising from your selections.
14. Dispute Resolution — Arbitration and Class Action Waiver
PLEASE READ CAREFULLY. THIS SECTION AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.
14.1 Informal resolution first. Before arbitration, send a written Notice of Dispute to [legal@rideapack.com]. The parties will attempt in good faith to resolve it for [(30)] days. This is a condition precedent to arbitration and tolls any applicable limitations period.
14.2 Agreement to arbitrate. Except as stated in Section 14.4, any dispute arising out of or relating to this Agreement, the Platform, or any relationship between you and rideApack shall be resolved exclusively by final and binding individual arbitration administered by [the American Arbitration Association under its Consumer Arbitration Rules].
14.3 Class action waiver. YOU AND RIDEAPACK EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. If this waiver is held unenforceable as to any claim, that claim proceeds in court and is severed; the remainder of this Section survives.
14.4 Exceptions. Either party may bring an individual action in small claims court, and either may seek injunctive relief in court for intellectual property infringement or unauthorized Platform access.
14.5 Costs. rideApack will pay all arbitration filing and administrative fees exceeding what you would pay to file in court.
14.6 Opt-out. You may opt out of this Section 14 by written notice to [legal@rideapack.com], or through the in-app opt-out form, within 30 days of first accepting this Agreement. Opting out does not affect any other provision and rideApack will take no adverse action against you for opting out.
14.7 Mass arbitration. If 25 or more similar demands are filed by or with the assistance of the same counsel, the parties will proceed under [the AAA Mass Arbitration Supplementary Rules].
14.8 Governing law and venue. Delaware law governs, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs Section 14. Where a court finds Delaware law inapplicable to a consumer-protection claim, the law of your state of residence applies to that claim only. For matters not subject to arbitration, exclusive venue lies in [New Castle County, Delaware].
15. Disclaimers, Limitation of Liability, Indemnity, Termination
15.1 THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, RIDEAPACK DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
15.2 SUBJECT TO RIDEAPACK COVERAGE, RIDEAPACK DOES NOT WARRANT THAT ANY SHIPMENT WILL BE ACCEPTED, PICKED UP, DELIVERED, DELIVERED ON TIME, OR DELIVERED UNDAMAGED, OR THAT ANY DRIVER IS WHO THEY CLAIM TO BE.
15.3 TO THE MAXIMUM EXTENT PERMITTED BY LAW, RIDEAPACK WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION.
15.4 Cap. THIS CAP DOES NOT APPLY TO RIDEAPACK COVERAGE UNDER SECTION 8, WHICH IS CAPPED AT $100 PER SHIPMENT BY ITS OWN TERMS. Subject to that exception, rideApack's total aggregate liability to you for all claims shall not exceed the greater of (a) the total platform fees rideApack received in connection with your Shipments in the twelve (12) months preceding the event, or (b) [THREE HUNDRED DOLLARS ($300.00)].
15.5 EXCEPT FOR RIDEAPACK COVERAGE, RIDEAPACK IS NOT LIABLE FOR THE ACTS OR OMISSIONS OF ANY USER, INCLUDING THEFT, LOSS, DAMAGE, DELAY, MISDELIVERY, INJURY, OR ANY CRIMINAL ACT.
15.6 Indemnity. You will defend, indemnify, and hold harmless rideApack from any claim, loss, liability, penalty, or expense (including reasonable attorneys' fees) arising from: your use of the Platform; your breach of this Agreement or any law; any Shipment you post; any injury or property damage you cause; content you submit; and any dispute between you and a Driver or recipient. This indemnity does not extend to any claim arising from rideApack's own negligence, willful misconduct, or violation of law.
15.7 Termination. You may close your account at any time, subject to completing any accepted Shipment and settling outstanding amounts. rideApack may suspend or terminate immediately for suspected fraud, safety risk, legal violation, or material breach, and for convenience on [fourteen (14)] days' notice.
15.8 Nothing limits liability that cannot be limited by law.
16. General
16.1 Incorporated policies. Privacy Policy; Community Standards Policy; and any applicable state addendum. [Must be drafted, published, and version-pinned before launch.]
16.2 Intellectual property. The Platform and the rideApack name and logos are owned exclusively by rideApack. You receive a limited, revocable, non-exclusive license to access the Platform for its intended purpose. You grant rideApack a worldwide, non-exclusive, royalty-free, sublicensable, perpetual license to host, store, reproduce, and display content you submit for operating, securing, improving, and defending the Platform and resolving disputes. Advertising use requires your separate opt-in and never extends to delivery-confirmation media.
16.3 Privacy and communications. Your data is handled under the Privacy Policy. You consent to transactional calls, texts, and push notifications at any number you provide. Marketing texts require separate, unbundled consent.
16.4 Modification. rideApack may modify this Agreement. Material changes take effect only after you are presented with the revised Agreement and affirmatively accept it. Until you accept, the last version you accepted governs your Shipments, and any revised version binds you only prospectively.
16.5 Survival. Sections 1.2, 4.2, 5.3, 6.6–6.8, 7, 8, 9, 10, 11.2, 12, 13, 14, 15, and this Section 16 survive termination.
16.6 Assignment. You may not assign this Agreement. rideApack may assign freely.
16.7 Severability. If any provision is unenforceable, it is modified or severed and the remainder stays in effect. Section 14.3 governs the consequences of an unenforceable class action waiver.
16.8 Entire agreement. This Agreement, Schedule A, and the incorporated policies are the entire agreement and supersede all prior understandings.
16.9 Contact. rideApack, Inc., [address], [legal@rideapack.com].
16.10 California users. Complaints may be directed to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, (800) 952-5210.
Schedule A — Transport Terms (Shipper ↔ Driver)
This Schedule is the contract between you and the Driver for each Shipment. rideApack is not a party to it. Both you and the Driver accept this identical text — you through this Agreement, the Driver through the Driver Agreement — and again at bid acceptance for each Shipment. rideApack is an intended third-party beneficiary of Sections 4, 5, 7, and 8 and may enforce them directly.
The text of Schedule A is identical in the Driver Agreement and the Shipper Agreement. It must be amended in both at the same time and released as a single version. A discrepancy between the two copies is a defect, not a variation.
A-1. Formation
1.1 These Transport Terms form a binding contract between the Shipper and the Driver for a single Shipment at the moment the bid is accepted through the Platform.
1.2 The version in force is the version displayed and accepted at bid acceptance. Later revisions do not apply to Shipments already accepted.
1.3 Any insurer or other payor asserting a subrogated or assigned right against a Driver takes it subject to Sections 4.2, 4.3, and 4.8.
A-2. The Bargain
| Term | Source |
|---|---|
| Order Total | As agreed at bid acceptance; the Driver receives 70% of it |
| Declared Value | As stated by the Shipper and displayed to the Driver before acceptance |
| Pickup / delivery locations and windows | As posted and accepted |
| Item description, weight, dimensions, handling | As posted by the Shipper |
| Restricted-Item status | As flagged at posting and displayed at bid |
2.1 The Driver agrees to transport the Shipment with reasonable care, per the posted specifications and applicable law.
2.2 The Shipper agrees to tender the Shipment as described, properly packaged, at the stated location and time, and to pay the Order Total through the Platform.
A-3. Inspection, Refusal, Custody, Prohibited Items
3.1 Inspection. The Driver may request to view contents before taking custody. Refusal to permit inspection entitles the Driver to refuse the Shipment without penalty.
3.2 Right to refuse. The Driver may refuse any Shipment that (a) materially differs from its description, (b) appears to contain a Prohibited Item, (c) exceeds stated weight or dimensions, (d) cannot be transported safely or lawfully, or (e) requires access to an unsafe location. Refusal on these grounds is for cause and is not a breach.
3.3 Custody. The Driver takes custody at pickup and holds it until delivery is confirmed. Custody does not make the Driver a common carrier or an insurer.
3.4 Documentation. Both parties consent to photographic documentation at pickup and delivery as evidence of condition.
3.5 Prohibited Items. The Shipper may never tender:
A-4. Liability for Loss or Damage
4.1 Standard. The Driver is liable to the Shipper for physical loss of or damage to the Shipment caused by the Driver's negligence.
4.2 Cap. The Driver's liability under §4.1 is capped at the lesser of (a) the Declared Value displayed to the Driver at bid acceptance, or (b) $100 per Shipment.
4.3 No cap for these. The §4.2 cap does not apply to: theft or conversion by the Driver; willful misconduct or gross negligence; bodily injury or death; or damage to third-party property. This is the single controlling list of uncapped exposures.
4.4 Declared Value is not insurance. It is a liability ceiling only, is not underwritten, and creates no obligation on rideApack.
4.5 Shipper conduct. The Driver is not liable for loss or damage caused by (a) inadequate packaging, (b) inaccurate or incomplete description, (c) inherent vice, (d) the Shipper's delivery instructions including instructions to leave a Shipment unattended, or (e) acts of third parties after delivery confirmation.
4.6 Prohibited Items. A Prohibited Item tendered in breach carries no Driver liability except under §4.3, and no rideApack Coverage.
4.7 Consequential damages. Neither party is liable to the other for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, business interruption, loss of use, or emotional distress.
4.8 Coverage.
- (a) rideApack provides the Shipper up to $100 of coverage per Shipment, without regard to Driver fault. This does not increase the Driver's liability by any amount, and rideApack does not pursue the Driver for what it pays under it.
- (b) The Shipper may obtain coverage above $100 from a third-party insurer. rideApack neither sells nor arranges that coverage and receives no compensation for it.
- (c) The aggregate of all subrogated and assigned claims against the Driver from one Shipment — whether by an insurer, rideApack, or the Shipper — is limited to the §4.2 cap, except where §4.3 removes it.
- (d) The Shipper recovers once for one loss.
A-5. Risk of Loss
Risk of loss passes to the Driver when custody is taken and returns to the Shipper on delivery confirmation, subject in all cases to the caps and exclusions in Section 4. Between those moments the Driver's exposure is limited to Section 4 and the Driver is not an insurer of the goods.
A-6. Notice of Claim
6.1 The Shipper must give the Driver written notice through the Platform within [4 hours] of scheduled delivery, or — for damage not reasonably discoverable on inspection — within [12 HR] of discovery and no more than [24 HR] after delivery.
6.2 Failure to give timely notice bars the claim, except where a shorter period than the applicable statutory minimum would be unenforceable, in which case the shortest enforceable period applies.
6.3 Theft claims require a filed police report.
A-7. Cancellation
| Event | Consequence |
|---|---|
| Shipper cancels before acceptance | No charge |
| Shipper cancels after acceptance, before Driver en route | [$5 or 20% of Order Total, whichever is greater] to Driver |
| Shipper cancels after Driver en route or on arrival | [50%] of Order Total; Driver receives 70% of that |
| Driver cancels for cause (§3.2) | No penalty; Shipper not charged; [$5] to Driver if already en route |
| Driver cancels without cause before custody | No payment; fee per Driver Agreement §8.7 |
| Driver fails to deliver after taking custody | Return obligation; no payment; Section 4 liability applies |
A-8. Disputes Between Shipper and Driver
8.1 Before any formal proceeding, the parties will use rideApack's claims-facilitation process in good faith for [30] days. rideApack's determination binds neither party.
8.2 Any dispute between Shipper and Driver arising from a Shipment shall be resolved by final and binding individual arbitration administered by [administrator], on an individual basis only. Both parties waive the right to a jury trial and to participate in a class or representative action against each other. Either party may bring an individual action in small claims court.
8.3 The law of the state in which pickup occurred governs, without regard to conflict-of-law rules.
8.4 rideApack may, but is not obliged to, provide records, facilitate resolution, or issue a goodwill credit. Doing so is not an admission and does not make rideApack a party.
A-9. General
9.1 This Schedule, together with the Shipment specifications displayed at bid acceptance, is the entire agreement between Shipper and Driver for that Shipment.
9.2 Neither party may assign it.
9.3 If any provision is unenforceable, it is modified or severed and the remainder stays in effect.
9.4 Each party's obligations to rideApack under its own agreement with rideApack are unaffected.
Acceptance (rendered at Shipper signup)
I have read and agree to the rideApack Shipper Agreement, including Schedule A. I understand that rideApack covers up to $100 of shipment value and that I am responsible for insuring anything above that (§8, §9), that driver liability is capped (§7.2), that risk of loss is allocated by Schedule A §5, and that Section 14 contains a binding arbitration agreement and class action waiver.
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