Loss of Package
Coverage for total loss of thepackage during the deliveryprocess.
Insurance Protection
Insurance terms foryour peace of mind.
RideApack provides insurance coverage for eligibledeliveries to protect your packages and ensure a safe andreliable experience for everyone.
Our insurance is underwritten by trusted insurancepartners and is subject to the terms and conditions below.
What is covered?
Our insurance covers eligible deliveries that are booked and paid through the RideApack platform.
Damage Protection
Coverage for physical damageto the package during transitcaused by an accident.
Theft & Robbery
Coverage in case of theft,robbery, or burglary duringdelivery.
Accidental Events
Coverage for accidentalevents such as fire, flood,collision or natural calamities.
Insurance coverage is not applicable for items prohibited on the RideApack platform.
Coverage details
Below are the key details of the insurance coverage.
- Maximum cover amount
Up to $500 per delivery
- Applicable for
All eligible packages booked through RideApack
- Coverage period
From pickup to successful delivery
- Deductible / Excess
$10 per claim
- Claim request window
Within 7 days of delivery
- Claim settlement
Within 5–7 business days after approval
What is not covered?
The following are not covered under our insurance.
- Items prohibited on the platform
- Damage due to improper packaging
- Normal wear and tear or cosmetic damage
- Delayed delivery or delivery issues
- Cash, documents, jewelry and valuables
- Intentional acts, fraud or misrepresentation
Your responsibilities
Provide accurateinformation
Provide correct package detailsincluding value, contents, andpickup/delivery information.
Pack your items securely
Use proper packaging to preventdamage during transit.
Inspect and reportimmediately
Inspect your package upon delivery andreport any issues within7 days.
Follow platform guidelines
Follow all RideApack terms andsafety guidelines to remaineligible for coverage.
How to file a claim
Simple steps to help you get covered quickly.
- 1
Report the issue
Go to your delivery in the appand report the issue.
- 2
Submit claim details
Provide necessary details andsupporting documents.
- 3
We review your claim
Our team will review and verifyyour claim.
- 4
Get your refund
Once approved, compensationwill be processed.
For any questions or assistance, contact our support team. We're here to help.
Deliver with confidence.
Our insurance has you covered every step of the way.